Darnell IT Solutions Privacy Policy

Last updated October 10, 2024

This Privacy Notice for Darnell IT Solutions Ltd describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you:

·         Visit our website at www.darnell-its.co.uk, or any website of ours that links to this Privacy Notice

·         Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processes. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@darnell-its.co.uk.

  • We make this Privacy Promise to everyone whose Personal Information we process:

    We will be open and honest with you about our use of your Information.

    We will only use and share your Information as described in our Privacy Notices

    We will explain below why it’s lawful for us to use your Information for each purpose

    We will not collect more of your Information than we need for these purposes

    We will work with you to make sure your Information is accurate and kept up to date

    We will tell you how long we are legally permitted or required to keep your Information

    We will uphold your Privacy Rights respond quickly to any requests and concerns you raise

    We will protect your Information and respond appropriately to threats and incidents.

  • Darnell IT Solutions Ltd collects the information you provide.

    If you are a Darnell IT Solutions Ltd client

    We will collect technical information that helps us perform our job as your IT Support provider, this includes asset information, employee names & email addresses

    If you visit our website

    For details of what information, we collect when you visit our website please see our Cookie Policy.

    If we market our services to you

    We collect your name, email, post address & phone number.

  • Our use of your information will always have a lawful basis, either because its necessary for us to offer IT Support, or because you have consented to our use of your information for marketing purposes.

  • If you are a Darnell IT Solutions Ltd client

    We will keep your information as long as you are a client, once you stop using our services we will keep information for 1 month then it will be deleted.

    If you visit our website

    For details of how long we keep various types of data collected by cookies on our website, please see our Cookie Policy.

    If you provide a testimonial

    If you leave us a review or testimonial we may post this on our website under our “Happy Clients” section, we will review this each year and remove your testimonial if no longer relevant.

    You can also ask us to remove a testimonial at any time. 

    If we market our services to you

    You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by emailing hello@darnell-its.co.uk.

    You will be removed from our marketing list if you don’t open an email for 6 months.

  • Your information will be processed in the UK.  If this changes, we will put in place legally binding measures, approved by the ICO, to ensure that our processing of your information complies with UK law and details will be provided in this Privacy Policy.

  • If you would like to have your information removed from our systems, please contact hello@darnell-its.co.uk